Strategy
How Artificial Intelligence is Rewiring Customer Experience
While the idea of humanoid robots serving in restaurants might be the populist idea of Artificial Intelligence in customer experience, today’s reality is far tamer – and perhaps more useful. We live in a world where AI streamlines our day-to-day lives without us even realising, and uptake in the technology is more common than the ‘Bicentennial Man’ fantasiser might care to believe.
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